Outage in Hoxhunt

User analytics data not updated

Resolved Minor
January 03, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our Data Engineering team has identified that user analytics data has not been updated for multiple different sources/platforms: - No Cloud Export data was sent out on 03.01.2025 - CxO reports on Insights portal have not been generated for 02.01.2025 - Insights portal has data only until 01.01.2025 - Admin portal has data only until 01.01.2025 A fix for the issue has been implemented and the data on the platforms will be updated and Cloud Export data will be sent later today.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/03/2025 10:07AM

This issue is now resolved and all user analytics data is now updated accordingly.

IDENTIFIED 4 months ago - at 01/03/2025 07:49AM

Our Data Engineering team has identified that user analytics data has not been updated for multiple different sources/platforms:

- No Cloud Export data was sent out on 03.01.2025
- CxO reports on Insights portal have not been generated for 02.01.2025
- Insights portal has data only until 01.01.2025
- Admin portal has data only until 01.01.2025

A fix for the issue has been implemented and the data on the platforms will be updated and Cloud Export data will be sent later today.

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