Delivery issues in mail sending

This incident is resolved.

Email delivery is back to normal.

A fix has been implemented and we are monitoring the results.

All email delivery should be back to normal and affected components are fully operational.

We apologize for the inconvenience caused by the incident.

Hoxhunt is currently facing email delivery issues, our technical teams are working to fix this.

Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.)

Customers in Google environments are not affected by this.

Threat forwarding emails are not affected by this as they are sent in the users context.

Affected flows:

- Incident escalation emails (delivery will be re-tried automatically but some delay might occur)
- Automated technical testing emails (not re-tried)
- Magic links for signing in (not re-tried)
- Email verification emails (not re-tried)
- Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin)