Outage in Humio

Outage on US-1 & US-2 Cloud

Resolved Minor
June 13, 2023 - Started over 1 year ago - Lasted about 11 hours
Official incident page

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Outage Details

We are currently investigating reports of an outage on US-1 & US-2 Cloud.
Components affected
Humio Log Ingest Humio Searching Humio API Humio Authentication Humio Log Ingest Humio Searching Humio S3 Archiving
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/14/2023 01:10AM

We've confirmed that LogScale performance has been restored. Data ingested from Falcon continues to be delayed, as noted in Falcon Data Ingest Delay from US-1 & US-2.

We are resolving this incident due to the improved performance of the LogScale platform, and will update Falcon data ingest in the other incident.

MONITORING over 1 year ago - at 06/13/2023 08:36PM

A fix is being implemented and we are continuing to monitor results. Service has been restored on both US-1 & US-2 Cloud, however users can expect to experience slowness and ingest latency until the incident is fully resolved.

MONITORING over 1 year ago - at 06/13/2023 04:23PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 06/13/2023 04:18PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 06/13/2023 03:52PM

A fix has been implemented and we are monitoring results. Service has been restored for all components on both US-1 & US-2 Cloud. Some users may experience slowness and ingest latency.

IDENTIFIED over 1 year ago - at 06/13/2023 03:45PM

US-2 Cloud has been restored and we are monitoring all progress.

We continue to work on a fix to restore US-1 Cloud.

IDENTIFIED over 1 year ago - at 06/13/2023 03:30PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 06/13/2023 03:15PM

The issue has been identified and we are working toward a fix. All components continue to be impacted.

We thank you for your patience.

INVESTIGATING over 1 year ago - at 06/13/2023 02:46PM

We are currently investigating reports of an outage on US-1 & US-2 Cloud.

Latest Humio outages

US Cloud Emergency Maintenance: 27 Sep 20:40 to 22:10 UTC - about 4 hours ago
Emergency Maintenance - 1 day ago
Degraded Ingest Performance in US-1 - 3 days ago
US-2 FLTR Cloud Emergency Maintenance: 15:30 to 17:30 UTC - 3 days ago
Degraded Performance on EU Cloud - 3 days ago

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