Outage in Hyonix

Chicago (CHI1) Datacenter Outage

Resolved Major
November 14, 2024 - Started about 2 months ago - Lasted about 1 hour

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Outage Details

Our team is aware of issue that causing unavailability at our CHI1 Datacenter. We are currently investigating this incident.
Latest Updates ( sorted recent to last )
INVESTIGATING about 2 months ago - at 11/14/2024 03:04PM

Our team is aware of issue that causing unavailability at our CHI1 Datacenter. We are currently investigating this incident.

INVESTIGATING about 2 months ago - at 11/14/2024 03:21PM

Our team is still waiting for Datacenter (Coresite CH2) Response on this matter. They have acknowledged immediately but we have not received any further information from them yet.Our last log indicate that there is power losses in the Datacenter, our team access is completely cut as none of our devices are reachable.

INVESTIGATING about 2 months ago - at 11/14/2024 03:31PM

Our technician is currently en-route to the DC but will be slightly delayed due to heavy traffic in downtown Chicago. Our team is currently still waiting for responses from the Datacenter, they have not provided any updates on our case.

IDENTIFIED about 2 months ago - at 11/14/2024 03:54PM

Coresite has confirmed a power issue in our cabinets and has been working to resolve it.Our monitors alerted us that networks are being restored at this time, our network admin team is double checking at this time.

IDENTIFIED about 2 months ago - at 11/14/2024 04:06PM

Our team is getting network back online after the power reset affecting our core switches. Routes are being learnt and populated. We will keep you updated.

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