Outage in i-Ready

ChromeOS 130 Issue

Resolved Minor
November 07, 2024 - Started about 1 month ago - Lasted 8 days

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Outage Details

We have received reports of 'lesson loading timeouts' impacting Chromebooks that have recently upgraded to version 130. Our technical team is investigating this issue. Some districts have found that switching to Chrome's LTS (Long-Term Support) channel helps mitigate the problem. Further updates will be provided as we gather more information.
Components affected
i-Ready - General
Latest Updates ( sorted recent to last )
about 1 month ago - at 11/07/2024 07:59PM

We have received reports of 'lesson loading timeouts' impacting Chromebooks that have recently upgraded to version 130. Our technical team is investigating this issue. Some districts have found that switching to Chrome's LTS (Long-Term Support) channel helps mitigate the problem. Further updates will be provided as we gather more information.

about 1 month ago - at 11/12/2024 03:49PM

We have identified that this issue may be related to specific Chromebook models equipped with older Mediatek CPUs. Our team has reported the problem to the Chrome development team and is closely collaborating on a resolution. You can view the bug report via the link below:

https://issues.chromium.org/u/4/issues/378587203

While we continue to investigate, switching to Chrome’s LTS (Long-Term Support) channel has been confirmed as an effective workaround for this issue. We appreciate your patience and will provide updates as we learn more.

about 1 month ago - at 11/13/2024 07:54PM

Our initial findings suggest that this issue is now resolved in ChromeOS version 130.0.6723.126. This update was made available by Google to a small % of Chromebooks yesterday and will continue to roll out to more devices throughout this week. We recommend educators to work with their respective IT Services team(s) to update their ChromeOS to this version when it becomes available.

Note: We have observed that this issue continues to happen in "Guest Mode". We have relayed this to Google for further investigation.

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