Outage in Incident IQ

Platform Experiencing Performance Issues

Resolved Minor
November 12, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We want to inform you that we are currently experiencing a performance issue that may impact your experience on our platform. You may notice delays in loading ticket pages, performing searches, taking actions, or creating new tickets. Our engineering team is actively investigating the issue, and we are working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated on our progress and notify you as soon as the platform is performing at optimal levels. Thank you for your understanding and partnership.
Components affected
Incident IQ Platform
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/12/2024 07:51PM

This incident has been resolved.

MONITORING about 1 month ago - at 11/12/2024 05:13PM

The engineering team has reported that the platform is now stable, and they are actively investigating the root cause of the event to prevent any recurrence. I’ll keep you posted on any further findings or actions.

Thank you for your patience and understanding.

INVESTIGATING about 1 month ago - at 11/12/2024 04:26PM

We want to inform you that we are currently experiencing a performance issue that may impact your experience on our platform. You may notice delays in loading ticket pages, performing searches, taking actions, or creating new tickets. Our engineering team is actively investigating the issue, and we are working to resolve it as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated on our progress and notify you as soon as the platform is performing at optimal levels.

Thank you for your understanding and partnership.

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