Outage in Instaclustr

Azure Central US Region Operational Issues

Resolved Major
July 19, 2024 - Started 4 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently experiencing service degradation and potential disruptions in the Azure Central US region. This incident is a result of an ongoing issue with the cloud provider's infrastructure. You will be unable to provision new clusters or nodes in Azure Central US region. All nodes in the Azure Central US region are unavailable. Node resize and replace, Monitoring API and Prometheus API for nodes in Azure Central US region are also affected. Individual impacted customers are being contacted via support tickets. Clusters in other Azure regions and cloud providers are unaffected. We are actively monitoring the situation and will provide additional details as they become available. Azure status is tracked at https://azure.status.microsoft/en-us/status/. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Components affected
Instaclustr Management Console Instaclustr Monitoring API Instaclustr Provisioning API
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/19/2024 06:27AM

This incident has been resolved as indicated by updates from Azure.

MONITORING 4 months ago - at 07/19/2024 03:05AM

We are continuing to see recovery in our Provisioning systems as indicated by updates from Azure.
We are actively monitoring the situation and will provide additional details as they become available. Azure status is tracked at https://azure.status.microsoft/en-us/status/.
Please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com) if you have any further questions.

IDENTIFIED 4 months ago - at 07/19/2024 12:25AM

We are currently experiencing service degradation and potential disruptions in the Azure Central US region. This incident is a result of an ongoing issue with the cloud provider's infrastructure.

You will be unable to provision new clusters or nodes in Azure Central US region. All nodes in the Azure Central US region are unavailable. Node resize and replace, Monitoring API and Prometheus API for nodes in Azure Central US region are also affected. Individual impacted customers are being contacted via support tickets. Clusters in other Azure regions and cloud providers are unaffected.

We are actively monitoring the situation and will provide additional details as they become available. Azure status is tracked at https://azure.status.microsoft/en-us/status/.

If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Latest Instaclustr outages

Customers unable to create new clusters via console in certain configurations - about 5 hours ago
Monitoring API Latency and Error Issues - 1 day ago
Malformed Email Notifications - 2 months ago
Delays in Sending Customer Notification Emails - 2 months ago
Service Disruptions for Management Console and APIs - 3 months ago

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