Outage in IntelePeer

Smartflow degradation

Resolved Minor
March 07, 2025 - Started about 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Customers currently using 'percent routing' elements within their Smartflow could experience impacts to service. The issue has been identified and we are investigating the behavior.
Components affected
IntelePeer Smartflows Automation
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/08/2025 02:04AM

This incident has been resolved. IntelePeer will provide an update as to the issue after we have thoroughly researched it.

MONITORING about 2 months ago - at 03/08/2025 01:14AM

A fix has been implemented and Intelepeer is monitoring to ensure no further issues persist.

IDENTIFIED about 2 months ago - at 03/07/2025 11:49PM

Customers utilizing 'percent routing' elements within their Smartflow may experience service impacts. The issue has been identified, and IntelePeer is actively implementing corrective actions to resolve it.

IDENTIFIED about 2 months ago - at 03/07/2025 10:00PM

The issue has been identified and Intelepeer is working to mitigate the issue. If you continue to experience issues you may call into our NOC support team at 866-780-8639.

INVESTIGATING about 2 months ago - at 03/07/2025 08:47PM

Customers currently using 'percent routing' elements within their Smartflow could continue to experience impacts to service. The issue has been identified and we are investigating the behavior for possible correction.

INVESTIGATING about 2 months ago - at 03/07/2025 08:18PM

Customers currently using 'percent routing' elements within their Smartflow could experience impacts to service. The issue has been identified and we are investigating the behavior.

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