Outage in Intercom US

Delays in reporting data

Resolved Minor
October 28, 2024 - Started 4 days ago - Lasted about 3 hours

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Outage Details

We are aware of delays impacting updates to reporting. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information :sleuth_or_spy:.
Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 10/28/2024 05:00PM

We have implemented a fix and are continuing to process through the backlog. Customers may still see delays of up to two hours on their reports. We will update here once the backlog has been cleared and we are fully resolved.

IDENTIFIED 4 days ago - at 10/28/2024 04:36PM

We are addressing the issue and are starting to see improvements in latency across our reporting systems. Customers may continue to experience some delays as we work through the remaining updates in our backlog.

INVESTIGATING 4 days ago - at 10/28/2024 04:18PM

We are aware of delays impacting updates to reporting. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information :sleuth_or_spy:.

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