Outage in Intercom US

Increased Error Rate and Latencies for Intercom

Resolved Minor
October 31, 2024 - Started about 13 hours ago - Lasted about 1 hour

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Outage Details

We're currently investigating an increase in error rates and latencies on the Intercom app - our team is aware and investigating the issue. We’ll update you here as soon as we have more information 🕵️.
Latest Updates ( sorted recent to last )
MONITORING about 12 hours ago - at 10/31/2024 04:34PM

We have implemented a fix and are monitoring for recovery 🔎. We’ll let you know when we are confident in our recovery.

INVESTIGATING about 12 hours ago - at 10/31/2024 04:26PM

We're investigating a recurrence of the increased error rates and latencies from today, and our teams are engaged in resolving the issue. We’ll update you here as soon as we have more information 🕵️.

RESOLVED about 12 hours ago - at 10/31/2024 04:18PM

Between 2024-10-31 1552 UTC and 2024-10-31 1611 UTC, a subset of customers would have experienced elevated error rates and increased latencies while using Intercom. This issue is now resolved, and all services are working as expected.

INVESTIGATING about 13 hours ago - at 10/31/2024 04:05PM

We're currently investigating an increase in error rates and latencies on the Intercom app - our team is aware and investigating the issue. We’ll update you here as soon as we have more information 🕵️.

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