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We have implemented a fix and are monitoring for recovery 🔎. We’ll let you know when we are confident in our recovery.
We're investigating a recurrence of the increased error rates and latencies from today, and our teams are engaged in resolving the issue. We’ll update you here as soon as we have more information 🕵️.
Between 2024-10-31 1552 UTC and 2024-10-31 1611 UTC, a subset of customers would have experienced elevated error rates and increased latencies while using Intercom. This issue is now resolved, and all services are working as expected.
We're currently investigating an increase in error rates and latencies on the Intercom app - our team is aware and investigating the issue. We’ll update you here as soon as we have more information 🕵️.
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