Outage in Kajabi

Kajabi Payments Payouts Paused Banner Issue

Resolved Minor
August 06, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of a bug that is causing an "Payouts Paused" banner to be displayed incorrectly for some Heroes using Kajabi Payments. This bug affects the user interface only. Hero payouts from Kajabi Payments are not affected. We are actively investigating the issue and we will continue to update this status with any new information.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/06/2024 02:09AM

This incident has been resolved.

MONITORING about 2 months ago - at 08/06/2024 01:28AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 08/06/2024 12:38AM

We have identified the issue and working on the fix. We will continue keeping this status updated with any new information.

INVESTIGATING about 2 months ago - at 08/06/2024 12:25AM

We are aware of a bug that is causing an "Payouts Paused" banner to be displayed incorrectly for some Heroes using Kajabi Payments. This bug affects the user interface only. Hero payouts from Kajabi Payments are not affected.

We are actively investigating the issue and we will continue to update this status with any new information.

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