Outage in Kajabi

Customer transactions showing Refunded for successful purchases

Resolved Minor
December 14, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have discovered an issue with the UI where successful offer purchases are showing as "Refunded", even though a refund request was not initiated. We are working to resolve this matter as soon as possible and will provide updates as we have them. We appreciate your patience and understanding as we work to resolve this issue.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/14/2024 01:19PM

This incident has been resolved.

IDENTIFIED 3 months ago - at 12/14/2024 12:38PM

We have discovered an issue with the UI where successful offer purchases are showing as "Refunded", even though a refund request was not initiated.

We are working to resolve this matter as soon as possible and will provide updates as we have them.

We appreciate your patience and understanding as we work to resolve this issue.

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