Outage in Kajabi

Stripe Integration Payment Issue

Resolved Minor
March 06, 2025 - Started 6 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We have identified an issue impacting Heroes selling subscription and multiple payment offers through our third party Stripe integration. Some customers may not be able to complete their purchases. Our team is actively investigating this with Stripe and will provide updates as soon as we have them. Thank you for your patience. This issue does NOT affect Kajabi Payments or PayPal.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 03/06/2025 08:19AM

The issue affecting subscription and multiple payment checkouts for Kajabi Heroes using Stripe has been resolved. We appreciate your patience and support.

This issue did NOT affect Kajabi Payments or PayPal.

MONITORING 6 days ago - at 03/06/2025 06:43AM

Stripe has resolved the issue affecting subscription and multiple payment checkouts for Kajabi Heroes. We are monitoring and notifying affected Heroes. Thank you for your patience.

This issue did NOT affect Kajabi Payments or PayPal

IDENTIFIED 6 days ago - at 03/06/2025 05:27AM

Stripe has identified the cause of the issue affecting subscription and multiple payment checkouts for Kajabi Heroes and is working to resolve it. We will provide an update on resolution as soon as we have one. Thank you for your patience.

This issue did NOT affect Kajabi Payments or PayPal.

INVESTIGATING 6 days ago - at 03/06/2025 01:51AM

We have identified an issue impacting Heroes selling subscription and multiple payment offers through our third party Stripe integration. Some customers may not be able to complete their purchases. Our team is actively investigating this with Stripe and will provide updates as soon as we have them. Thank you for your patience.

This issue does NOT affect Kajabi Payments or PayPal.

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