Outage in Kajabi

Website Pages unable to save new content

Resolved Minor
January 29, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating reports of Heroes encountering an error when saving pages on the theme editor. This only affects Website Pages on sites that include the Communities product. Our engineers have identified the cause and implementing a fix. We'll provide an update soon, once our team has validated that the solution has been implemented. We highly appreciate your patience at this time.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/29/2025 08:05PM

This incident has been resolved.

MONITORING about 1 month ago - at 01/29/2025 05:44PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 01/29/2025 05:40PM

We are investigating reports of Heroes encountering an error when saving pages on the theme editor. This only affects Website Pages on sites that include the Communities product.

Our engineers have identified the cause and implementing a fix.

We'll provide an update soon, once our team has validated that the solution has been implemented. We highly appreciate your patience at this time.

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