Outage in Kaseya

Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'cae1-saas-p0'

Resolved Minor
January 29, 2025 - Started 7 days ago - Lasted 2 days
Official incident page

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Outage Details

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' may experience degraded SharePoint backup performance. The Kaseya R&D Team has identified the issue and is actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 01/31/2025 05:53PM

This incident has been resolved.

MONITORING 6 days ago - at 01/30/2025 01:45PM

After the changes implemented yesterday, backup success rates for SharePoint services have stabilized.

Our R&D team is continuing to monitor.

MONITORING 7 days ago - at 01/29/2025 08:29PM

Our R&D team has implemented configuration changes to address this issue and we are monitoring the results.

IDENTIFIED 7 days ago - at 01/29/2025 05:35PM

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' may experience degraded SharePoint backup performance.


The Kaseya R&D Team has identified the issue and is actively working to resolve it.


Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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