Outage in Keeper

T-mobile SMS delivery issues in US

Resolved Minor
January 13, 2025 - Started 9 months ago - Lasted 38 minutes
Official incident page

Incident Report

We are currently experiencing delivery issues with T-Mobile SMS 2FA messages. While AWS works to resolve the issue, SMS-based 2FA codes will be temporarily re-routed to email for affected users.
Components affected
Keeper Web Vault

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/13/2025 10:50PM

The SMS delivery issue with T-mobile has been resolved.

INVESTIGATING 9 months ago - at 01/13/2025 10:15PM

We are currently experiencing delivery issues with T-Mobile SMS 2FA messages. While AWS works to resolve the issue, SMS-based 2FA codes will be temporarily re-routed to email for affected users.

Latest Keeper outages

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EU Region login API errors - about 1 month ago
Vault login errors - 4 months ago
Login errors in the EU data center - 4 months ago

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