Outage in Keeper
Email delivery in US region due to AWS US-EAST outage
Resolved MinorIncident Report
AWS is reporting errors in the US-EAST region that are affecting multiple services, affecting email and SMS delivery which impacts Keeper device approvals.
The AWS Service Health dashboard can be monitored here:
https://health.aws.amazon.com/health/status
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/20/2025 03:17PM
All Keeper email delivery services in US-EAST-1 were restored around 4AM PST.
IDENTIFIED
6 months ago - at 10/20/2025 10:00AM
SMS delivery services have been restored, but AWS Lambda is still down which affects our email delivery of device approvals. We recommend using the "Keeper Push" or TOTP method of device approval.
INVESTIGATING
6 months ago - at 10/20/2025 09:20AM
AWS is reporting errors in the US-EAST region that are affecting multiple services, affecting email and SMS delivery which impacts Keeper device approvals.
The AWS Service Health dashboard can be monitored here:
https://health.aws.amazon.com/health/status
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