Outage in Keeper

Resolved: KeeperPAM Connection Errors in US Data Center

Resolved Major

March 23, 2026 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

KeeperPAM connections in the US Data Center experienced errors for 4.7 hours due to a networking issue within the AWS ECS environment. The issue affected the Keeper Web Vault and prevented users from establishing proper connections. The problem was resolved after working with AWS support team to implement a fix and monitor connection stability.

We are investigating errors in establishing KeeperPAM connections in the US Data Center.

Components affected

Keeper Web Vault

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/23/2026 09:45PM

The issue has been resolved. We will update the postmortem page with additional details.

MONITORING about 1 month ago - at 03/23/2026 08:03PM

A fix has been implemented and we are monitoring the KeeperPAM connection stability. We will update this case with additional details soon.

IDENTIFIED about 1 month ago - at 03/23/2026 06:47PM

We have identified the cause of the KeeperPAM connection errors which are related to a networking issue within the AWS ECS environment. We are actively troubleshooting with the AWS support team and will update the ticket as soon as there is a status update.

INVESTIGATING about 1 month ago - at 03/23/2026 05:07PM

We are investigating errors in establishing KeeperPAM connections in the US Data Center.

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