Outage in Keeper
Direct record sharing enforcement issue
Resolved MinorIncident Report
Summary AI Generated
A bug introduced by the Vault 18.3 update broke direct record sharing for enterprise users in the Keeper Web Vault. The issue lasted approximately 7.9 hours, with workarounds available via Role Enforcements settings or the Desktop App. A patch was issued and the incident was fully resolved by 12:30 PM PST.
We are aware of an issue with direct record sharing for enterprise users as a result of yesterday's Vault 18.3 update. We will issue a patch before 12PM PST. To work around the issue, you can click the "Can share to users outside the enterprise" option in Role enforcements, or just use the Desktop App.
Components affected
Keeper Web VaultTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/19/2026 11:00PM
The issue was resolved at 12:30PM PST.
IDENTIFIED
about 1 month ago - at 06/19/2026 03:05PM
We are aware of an issue with direct record sharing for enterprise users as a result of yesterday's Vault 18.3 update. We will issue a patch before 12PM PST. To work around the issue, you can click the "Can share to users outside the enterprise" option in Role enforcements, or just use the Desktop App.
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