Outage in Keeper
SMS 2FA issues with AWS aggregator
Resolved MinorIncident Report
Summary AI Generated
Keeper experienced SMS two-factor authentication failures across all platforms—Web Vault, iOS, Android, Desktop, and Browser Extensions—for approximately 3.2 hours. The root cause was a downstream issue with an SMS aggregator used by AWS to route messages through mobile carriers. The incident was resolved after AWS engaged the aggregator directly to address the problem.
The 2FA issues are down stream. AWS has reached out the aggregator that works with the carriers on this issue.
Components affected
Keeper iOS Keeper Web Vault Keeper Android Keeper Desktop App Keeper Browser ExtensionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 09/09/2026 07:43PM
This incident has been resolved.
MONITORING
12 days ago - at 09/09/2026 04:32PM
The 2FA issues are down stream. AWS has reached out the aggregator that works with the carriers on this issue.
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