Outage in Kushki

Intermitencia Transfer Processor ACH (CO) - Bancolombia

Resolved Minor
February 09, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

Se observa un total rechazos de trx en su mayoría con el causal “NOT_AUTHORIZED” para Bancolombia con ACH. Estamos escalando con el procesador para validar mayor detalle.
Components affected
Kushki ACH (CO)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/09/2025 07:32AM

Se observa un comportamiento transaccional normal con ACH (CO) para la entidad financiera. Damos por cerrado el incidente.

INVESTIGATING about 1 month ago - at 02/09/2025 04:54AM

Se mantiene un total rechazos de trx en su mayoría con el causal “NOT_AUTHORIZED” para Bancolombia con ACH. Hasta el momento no se tiene respuesta del lado del procesador.
Nos mantenemos en monitoreo y cualquier novedad se informará oportunamente.

INVESTIGATING about 1 month ago - at 02/09/2025 04:18AM

Se observa un total rechazos de trx en su mayoría con el causal “NOT_AUTHORIZED” para Bancolombia con ACH. Estamos escalando con el procesador para validar mayor detalle.

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