Kustomer Channel - SMS is operational
Updated
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This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
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IsDown has tracked 5 incidents for Kustomer Channel - SMS since started monitoring Kustomer status in March 2021.
22 days ago · lasted about 18 hours
We continue to monitor the issue with third party vendor Twilio impacting Twilio SMS within the Kustomer platform. To follow along, their status page is here: https://status.twilio.com/ Please expect an update within 3 hours and reach out to Sup... More details
5 months ago · lasted about 5 hours
Kustomer is aware of an event reported by third party vendor Twilio affecting Twilio SMS within the platform. Our team will continue to monitor the status with Twilio. To follow along a link to their status page is here: https://status.twilio.com/... More details
about 2 years ago · lasted about 1 hour
Kustomer is aware of an event affecting instances in Prod2 that may cause latency in Queues and Routing. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further half-hourly up... More details
We've tracked and collected 5 incidents for Kustomer Channel - SMS since started monitoring Kustomer status
Number of Incidents
1 issues
Last incident
22 days ago
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IsDown monitors Channel - SMS for major outages. A major outage is when Channel - SMS experiences a critical issue that severely affects one or more services/regions. When Kustomer marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Kustomer status page for minor outages. A minor outage is when Channel - SMS experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Kustomer status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Kustomer publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Kustomer and all their 57 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Kustomer and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Kustomer Channel - SMS isn't down. You can check Kustomer Channel - SMS status and incident details on the top of the page. IsDown continuously monitors Kustomer Channel - SMS official status page every few minutes. In the last 24 hours, there were 1 outages reported.
Kustomer Channel - SMS is currently operational. You can check Kustomer Channel - SMS status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Kustomer Channel - SMS being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Kustomer Channel - SMS official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Kustomer Channel - SMS last outage was on November 30, 2024 with the title "Reported Third Party Event - [TWILIO] Delays in SMS Messaging"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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