Outage in LastPass

LastPass - Activation link of provisioned users is wrong

Resolved Minor
April 16, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are actively investigating reports that some activation links for enterprise trial accounts may not be working as expected. Affected users are unable to complete account setup via the emailed link. This issue is limited to enterprise trial customers. Our engineers are working to resolve the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/16/2025 12:36PM

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

IDENTIFIED about 1 month ago - at 04/16/2025 12:07PM

Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING about 1 month ago - at 04/16/2025 10:10AM

We are actively investigating reports that some activation links for enterprise trial accounts may not be working as expected. Affected users are unable to complete account setup via the emailed link. This issue is limited to enterprise trial customers.

Our engineers are working to resolve the issue and will provide another update shortly.

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