Outage in LastPass

Email Delivery Failure – System Outbound Block

Resolved Major
October 01, 2025 - Started 29 days ago - Lasted about 7 hours
Official incident page

Incident Report

We are actively investigating reports that emails are not being sent from our system and customers may be experiencing issues with various actions that typically trigger email notifications, including confirmations, alerts, and automated messages. This appears to be affecting all types of outbound emails. We’ve identified that the current issue with email delivery is related to our third-party email vendor. This is not connected to any LastPass product functionality or recent release. Our engineers are working to resolve the issue and will provide another update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 10/01/2025 07:13PM

The issue has been mitigated and systems are now stable. We’ve marked this incident as resolved, but we will continue to monitor closely to ensure full recovery and prevent recurrence.

MONITORING 29 days ago - at 10/01/2025 06:14PM

The email issue has been mitigated and all system-triggered emails will be sent over the next few hours. If you have not received the LastPass email that you expected to receive after 24 hours, please contact LastPass support at support.lastpass.com/s/contact-us

MONITORING 29 days ago - at 10/01/2025 05:46PM

We've applied a fix and are seeing gradual recovery. The situation remains in a mitigated state, and we continue to actively monitor.

IDENTIFIED 29 days ago - at 10/01/2025 04:44PM

We're actively working with our vendor and have started the multi-step process to fix the issue.

IDENTIFIED 29 days ago - at 10/01/2025 04:07PM

We're actively working with our vendor and have started the multi-step process to fix the issue.

IDENTIFIED 29 days ago - at 10/01/2025 03:00PM

We're actively working with our vendor and have started the multi-step process to fix the issue.

IDENTIFIED 29 days ago - at 10/01/2025 02:06PM

We are continuing to work on a fix for this issue.

IDENTIFIED 29 days ago - at 10/01/2025 01:32PM

We are continuing to work on a fix for this issue.

IDENTIFIED 29 days ago - at 10/01/2025 12:50PM

The issue has been identified and our team is actively working with the vendor to resolve the issue and restore normal email operations.

INVESTIGATING 29 days ago - at 10/01/2025 12:23PM

Our team is actively working with the vendor to resolve the issue and restore normal email operations as quickly as possible. We’ll continue to provide updates as more information becomes available.

INVESTIGATING 29 days ago - at 10/01/2025 12:02PM

We are actively investigating reports that emails are not being sent from our system and customers may be experiencing issues with various actions that typically trigger email notifications, including confirmations, alerts, and automated messages. This appears to be affecting all types of outbound emails. We’ve identified that the current issue with email delivery is related to our third-party email vendor. This is not connected to any LastPass product functionality or recent release.

Our engineers are working to resolve the issue and will provide another update shortly.

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