Outage in Lightfoot

Drop in traffic from Lightfoot devices in-cab

Resolved Minor
January 10, 2025 - Started 10 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently experiencing a drop in traffic from in-cab Lightfoot devices to our servers. As a result, some vehicle tracking information may be temporarily unavailable via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/10/2025 08:02PM

Vodafone have confirmed that the issue has now been resolved and services have resumed to a normal level. We have seen a return to normal connectivity for Lightfoot devices but we will continue to monitor the situation.

MONITORING 10 months ago - at 01/10/2025 04:57PM

Update received that Vodafone are seeing service levels restore to normal and are moving into a monitoring phase.

MONITORING 10 months ago - at 01/10/2025 02:39PM

We are still seeing device communication returning to normal levels. We have had an update from Vodafone indicating that their UK engineers are on a technical bridge call trying to resolve the network issue. They have not given an ETA for the fix as yet, but we will continue to monitor the impact on our services. We thank you for your continued patience at this time.

MONITORING 10 months ago - at 01/10/2025 01:00PM

We are starting to see device communication return to normal levels but we have had no official update from Vodafone that this incident is resolved their end. We will continue to monitor it.

INVESTIGATING 10 months ago - at 01/10/2025 09:50AM

We are currently experiencing a drop in traffic from in-cab Lightfoot devices to our servers. As a result, some vehicle tracking information may be temporarily unavailable via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost.

We apologise for any inconvenience caused.

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