Outage in Lightfoot

Email Reports Not Being Received

Resolved Minor
April 29, 2025 - Started 2 months ago - Lasted about 2 months
Official incident page

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Outage Details

We are investigating reports of users not receiving some email reports from the Lightfoot system. We apologise for any inconvenience caused while we identify this issue.
Components affected
Lightfoot Fleet Management Portal (my.lightfoot.co.uk)
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 06/17/2025 11:17AM

This incident has been resolved.

MONITORING about 1 month ago - at 05/21/2025 08:12AM

We've implemented solutions to these issues and have observed improved performance across our reporting system.
The system is now behaving normally, but we continue monitoring it closely.

IDENTIFIED about 1 month ago - at 05/19/2025 08:48AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 05/19/2025 08:47AM

We are continuing to see intermittent performance issues in the email reporting system, which are causing some reports to be delayed and some not to be sent.
We are actively working on improving performance as our highest priority.
We apologise for any inconvenience this has caused

IDENTIFIED about 2 months ago - at 05/13/2025 10:02AM

We are continuing to see intermittent performance issues in the email reporting system, which are causing some reports to be delayed and some not to be sent.
We are actively working on improving performance as our highest priority.
We apologise for any inconvenience this has caused

INVESTIGATING about 2 months ago - at 05/13/2025 09:58AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 04/29/2025 02:37PM

We are investigating reports of users not receiving some email reports from the Lightfoot system. We apologise for any inconvenience caused while we identify this issue.

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Delayed display of data in the Lightfoot Portal - about 2 months ago
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