Outage in Lightfoot

Email Reports Not Being Received

Minor
April 29, 2025 - Started about 1 month ago
Official incident page

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Outage Details

We are investigating reports of users not receiving some email reports from the Lightfoot system. We apologise for any inconvenience caused while we identify this issue.
Components affected
Lightfoot Fleet Management Portal (my.lightfoot.co.uk)
Latest Updates ( sorted recent to last )
MONITORING 11 days ago - at 05/21/2025 08:12AM

We've implemented solutions to these issues and have observed improved performance across our reporting system.
The system is now behaving normally, but we continue monitoring it closely.

IDENTIFIED 13 days ago - at 05/19/2025 08:48AM

We are continuing to work on a fix for this issue.

IDENTIFIED 13 days ago - at 05/19/2025 08:47AM

We are continuing to see intermittent performance issues in the email reporting system, which are causing some reports to be delayed and some not to be sent.
We are actively working on improving performance as our highest priority.
We apologise for any inconvenience this has caused

IDENTIFIED 19 days ago - at 05/13/2025 10:02AM

We are continuing to see intermittent performance issues in the email reporting system, which are causing some reports to be delayed and some not to be sent.
We are actively working on improving performance as our highest priority.
We apologise for any inconvenience this has caused

INVESTIGATING 19 days ago - at 05/13/2025 09:58AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/29/2025 02:37PM

We are investigating reports of users not receiving some email reports from the Lightfoot system. We apologise for any inconvenience caused while we identify this issue.

Latest Lightfoot outages

Delayed display of data in the Lightfoot Portal - 16 days ago
Email Reports Not Being Received - about 2 months ago
Delayed display of data in the Lightfoot Portal - 3 months ago
Drop in traffic from Lightfoot devices in-cab - 5 months ago
Drop in traffic from Lightfoot devices in-cab - 5 months ago

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