Outage in Lightfoot
Performance Issues
Resolved MajorIncident Report
We are currently investigating performance issues reported when accessing some parts of the Fleet Portal.
Components affected
Lightfoot Fleet Management Portal (my.lightfoot.co.uk) Lightfoot Driver Mobile AppNeed to monitor Lightfoot outages?
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 03/27/2026 02:38PM
This incident has been resolved.
MONITORING
7 days ago - at 03/23/2026 11:37AM
We are currently experiencing degraded performance, which may result in slower page load times for some users. Our team is investigating and working to restore normal service as quickly as possible.
MONITORING
11 days ago - at 03/19/2026 09:11AM
Overnight, some minor defects were detected in the Email Reporting service, resulting in some missing reports and some being sent with incorrect data. We've corrected this, and we're identifying which reports were affected.
MONITORING
12 days ago - at 03/18/2026 02:47PM
We are seeing improved service across our application, with both Live and historical Tracking fully available.
The team are monitoring the system performance and continuing to make improvements.
IDENTIFIED
12 days ago - at 03/18/2026 10:03AM
Services have been continuing to recover overnight, with the historical data backlog catching up.
Some services remain degraded, meaning that some users will experience issues with Live Tracking, and email Reporting.
We will update on progress throughout the day.
IDENTIFIED
13 days ago - at 03/17/2026 07:33PM
We're aware of the issue and monitoring actively. Some users may still see degraded performance or missing data while the platform recovers.
IDENTIFIED
13 days ago - at 03/17/2026 02:41PM
The system continues to work through the backlog at pace. We are continually monitoring performance.
IDENTIFIED
13 days ago - at 03/17/2026 12:35PM
We’ve enhanced the system that is handling the backlog and are now seeing a noticeable improvement in the speed at which items are being processed.
We'll continue to update on progress.
IDENTIFIED
13 days ago - at 03/17/2026 11:30AM
There are ongoing delays affecting data availability in the Lightfoot portal. As a result, tracking data for some vehicles is currently unavailable for both today and yesterday.
No data has been lost — all information is queued, and the system will work through the backlog.
We will continue to provide updates as the situation progresses.
IDENTIFIED
13 days ago - at 03/17/2026 11:20AM
The restart was successful, and services have improved. We're continuing to investigate delays in data availability.
IDENTIFIED
14 days ago - at 03/16/2026 04:17PM
At 6pm, Monday 16th March we will need to restart a service affecting access to the Lightfoot portal. There will be no access for approximately 10 minutes during this time.
INVESTIGATING
14 days ago - at 03/16/2026 07:50AM
We are currently investigating performance issues reported when accessing some parts of the Fleet Portal.
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