Outage in Lightfoot

EV Charge Events not Loading

Resolved Minor

November 11, 2025 - Started 3 months ago - Lasted 9 days
Official incident page

Incident Report

Some users may receive an 'access restricted' error when trying to load the list of EV charge events in Lightfoot Tracking. We are urgently working on resolving this, but in the meantime, logging out and back in should resolve the issue. We apologise for any inconvenience caused.

Components affected

Lightfoot Fleet Management Portal (my.lightfoot.co.uk)

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/20/2025 03:53PM

A mitigation for this issue was deployed into production today.

MONITORING 3 months ago - at 11/17/2025 01:48PM

The fix to mitigate this issue is expected to be deployed this week. We continue to monitor, but have received no further reports.

MONITORING 3 months ago - at 11/12/2025 12:56PM

A fix has been developed for this issue which is currently in testing.

IDENTIFIED 3 months ago - at 11/11/2025 09:19AM

Some users may receive an 'access restricted' error when trying to load the list of EV charge events in Lightfoot Tracking.

We are urgently working on resolving this, but in the meantime, logging out and back in should resolve the issue.

We apologise for any inconvenience caused.

Latest Lightfoot outages

Scheduled report delays - 2 months ago

Performance Degradation: Tracking Delays - 3 months ago

Portal Dashboard Display Issues 07/11/2025 - 3 months ago

Expired Authentication Issue - 5 months ago

Delayed display of data in the Lightfoot Portal - 5 months ago

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