Outage in Lightspeed

Lightspeed Hospitality settlement delay Canada

Resolved Minor
October 18, 2024 - Started 29 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue where a subset of merchants based in Canada are experiencing payout delays. We understand how important it is to have access to your funds, and our team is keeping in touch with our banking partners as they work on a fix. All pending payouts are expected to be processed and sent out today. Thank you for your patience with us as we work to resolve this issue
Components affected
Lightspeed Payments
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 10/18/2024 04:35PM

We are confirming that the delayed payouts have been successfully paid out this morning.
Affected merchants may see two payouts come through today.
We understand the importance of timely payouts and sincerely apologize for any inconvenience this may have caused.
Thank you for your understanding and patience

IDENTIFIED 29 days ago - at 10/18/2024 01:29PM

We have identified an issue where a subset of merchants based in Canada are experiencing payout delays.
We understand how important it is to have access to your funds, and our team is keeping in touch with our banking partners as they work on a fix. All pending payouts are expected to be processed and sent out today.
Thank you for your patience with us as we work to resolve this issue

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