Is Lightspeed Down? Check the current Lightspeed status

Lightspeed is having a major outage

Updated

Lightspeed not working for you?

Monitoring Lightspeed since May 2020. Learn more

Monitoring

25 components

Total Incidents in 2025

14 incidents

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Active incident

Errors - Unable to process CardConnect payments

started about 6 hours ago

We are currently investigating an issue where some accounts using the CardConnect Payments integration are unable to process payments. We are working with Econduit and CardConnect to investigate. P...

Lightspeed issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about Lightspeed problems

  • J

    Jones

    2 months ago

    No connection at my house

  • A

    Aidan

    5 months ago

    Lightspeed will not load up on computer systems, nor tablet systems.

  • M

    Michael

    5 months ago

    { "error": "An error has occurred and we've been notified. Please try again and if this problem continues please contact support." }

  • P

    Patrick

    5 months ago

    No login available. Error message on login page

  • J

    Jensen

    5 months ago

    We cannot log into the system. Yesterday, the system was unable to recognize part #’s. Please advise. 903-825-2293

  • F

    Frank

    6 months ago

    Lightspeed Payments It simply sucks to use a processor which failed at least once a day - just to avoid a $400 penalty. I am definitely looking for a new POS solution for my business. Was with TSYS for past seven years and didn’t have a single processing issue. Been with Lightspeed Payment for three months now and h...

  • J

    Jonathon

    6 months ago

    Dashboard Lightspeed Loyalty will now load

  • H

    Haylie

    8 months ago

    Lightspeed Golf Our teesheet at Sleepy Hollow in Brecksville is not working- it keeps sending us to a loading screen, then an error screen. It will work for two minutes and then go back to a loading screen.

  • O

    Olivia

    8 months ago

    Failure to log in on server

  • D

    David

    8 months ago

    Cannot connect to lightspeed, while I can connect to other sites.

  • P

    Phillip

    9 months ago

    Lightspeed Payments Payouts taking multiple days to be transferred, up to 5 days in some cases. Lightspeed have not been responsive to requests for clarification on the issue.

  • J

    Jess

    10 months ago

    Cannot login on R-Series. I get an error message that I am not authorized.

  • A

    Adreon

    10 months ago

    Can't login or access our Point of sale on lightspeed

  • C

    c

    12 months ago

    cannot log in. page crashes

  • H

    Hannah

    about 1 year ago

    The app and the website aren’t working they’ve just stayed loading for hours.

  • D

    Daniel

    over 1 year ago

    Retail POS Stuck at Home page

Lightspeed outage history

IsDown has tracked 600 incidents since started monitoring Lightspeed status in May 2020.

  • Feb 20 2025

    We are currently looking into an issue where receipts cannot be reprinted from the Sales History. More details

  • Feb 19 2025

    We are currently investigating an issue causing degraded performance in Reports and the Financial API. Users may experience slower response times or delays in report generation and financial data retrieval. More details

  • May 2020 ...
    IsDown started monitoring Lightspeed status

    We've tracked and collected 600 incidents since started monitoring Lightspeed status

Sign up and check all outage history

Lightspeed outages in the last 30 days

Number of Incidents

12 issues

Last incident

0 days ago

Having problems with Lightspeed? What can you do?

  1. First, stay calm.

    • We know it's stressful when Lightspeed is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Lightspeed already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Lightspeed status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
  3. Communicate with your team and users quickly

    • If Lightspeed is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by monitoring them for you and alerting you if they are having issues, and create status pages to communicate with your team and users.
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Stay informed about Lightspeed status changes

IsDown offers an easy way to monitor Lightspeed with maximum flexibility

Major Outages Notifications

IsDown monitors Lightspeed for major outages. A major outage is when Lightspeed experiences a critical issue that severely affects one or more services/regions. When Lightspeed marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Lightspeed status page for minor outages. A minor outage is when Lightspeed experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Lightspeed status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Lightspeed publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Lightspeed and all their 25 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Lightspeed and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is Lightspeed down today?

Lightspeed is down. You can check Lightspeed status and incident details on the top of the page. IsDown continuously monitors Lightspeed official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current Lightspeed status?

Lightspeed seems to be having problems. You can check Lightspeed status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Lightspeed outage now?

Yes, there is an ongoing outage. You can check the details on the top of the page.

Is Lightspeed slow today?

Yes, Lightspeed might be slow has there's an ongoing outage. You can check the details on the top of the page.

How are Lightspeed outages detected?

IsDown monitors the Lightspeed official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Lightspeed outage?

Lightspeed last outage was on February 22, 2025 with the title "Errors - Unable to process CardConnect payments"

Lightspeed not working for you? How do I know if Lightspeed is down?
  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.
How can I check Lightspeed status and outages?
Why use IsDown to monitor Lightspeed instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Lightspeed and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

“Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.

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