Cloud Telephony - North America Operator Connect - Inbound Call Drops

We are pleased to inform you that we have implemented a workaround while our downstream carrier continues its investigation into their hardware issues. Following extensive checks, we can no longer reproduce the fault.

If you were impacted by this incident, please test the service, and if you encounter any further disruptions, contact us at support@loopup.com with details.

Rest assured, we will continue to monitor the situation closely. For questions or further information, our Support Team is available 24/7 at support@loopup.com.

We're currently investigating an issue with our Operator Connect service in North America. Some users may experience disruption when receiving inbound calls. Please note that outbound calling and all Direct Routing services remain unaffected. We have reopened the escalation ticket with the responsible downstream carrier and requested an immediate remedy.

We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at support@loopup.com.