Outage in Luno

Delayed deposits in Nigeria

Resolved Minor
November 20, 2024 - Started about 20 hours ago - Lasted about 13 hours
Official incident page

IsDown continuously monitors the Luno status page and multiple sources to provide up-to-date information. Check back with us for the latest Luno uptime status.

Outage Details

Customers may experience delays with deposits via bank transfer. Vouchers are working as expected. Unfortunately, this issue is with our payment provider, we are working closely with them to resolve this as soon as possible. We appreciate your understanding and apologise for any inconvenience this may cause.
Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 11/21/2024 05:39AM

Our payment provider has confirmed the issue with bank transfer deposits has been fully resolved. Customers should no longer experience any issues when making deposits.

Thank you for your patience and understanding.

MONITORING about 19 hours ago - at 11/20/2024 06:34PM

A fix has been implemented and there are no longer delayed deposits via bank transfers.

We will continue to monitor for any further issues.

IDENTIFIED about 20 hours ago - at 11/20/2024 04:56PM

Customers may experience delays with deposits via bank transfer. Vouchers are working as expected.

Unfortunately, this issue is with our payment provider, we are working closely with them to resolve this as soon as possible.

We appreciate your understanding and apologise for any inconvenience this may cause.

Vendor Downtime? Keep Your Team Informed with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3273 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime