Outage in Mangopay

[PRODUCTION] Disturbance on Idempotency-key / Internal Server Error 500

Resolved Minor
November 21, 2023 - Started 11 months ago - Lasted about 21 hours
Official incident page

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Outage Details

You may have experienced on Idempotency-key usage : - Internal Server Error / code 500 - The CorrelationId does not exist or was not used in the last 24 hours / code 400 From 20.11 at 06:00 PM UTC to 21.11 at 10:00 AM UTC. All functionalities related to the idempotency feature were likely affected. This includes POST/PUT requests with an idempotency key and the subsequent GET responses. These disturbances were due to an issue with our system. Who is affected: Anyone on the PRODUCTION environment. Symptoms are now mitigated, and a nominal situation is slowly getting back to normal. We keep monitoring and keep you updated.
Components affected
Mangopay MANGOPAY Production API
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/22/2023 10:49AM

This incident has been resolved.

MONITORING 11 months ago - at 11/21/2023 02:02PM

You may have experienced on Idempotency-key usage :
- Internal Server Error / code 500
- The CorrelationId does not exist or was not used in the last 24 hours / code 400

From 20.11 at 06:00 PM UTC to 21.11 at 10:00 AM UTC.

All functionalities related to the idempotency feature were likely affected. This includes POST/PUT requests with an idempotency key and the subsequent GET responses.

These disturbances were due to an issue with our system.

Who is affected: Anyone on the PRODUCTION environment.

Symptoms are now mitigated, and a nominal situation is slowly getting back to normal. We keep monitoring and keep you updated.

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