Outage in Medius
Capture OCR performance degradation
Resolved Minor
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Outage Details
Components affected
Medius Capture (Europe)Latest Updates ( sorted recent to last )
As the OCR service has remained stable for several hours, we are closing the incident as resolved.
A fix has been implemented and released. OCR stability has been verified, and it has been confirmed that the performance issue is no longer occurring.
We have identified the root cause and are currently working on implementing a fix. At the same time, we are mitigating the impact on OCR timings by adjusting infrastructure scaling to accommodate the current service impairment. At the moment, there shouldn't be any delays (longer than average) in processing incoming invoices.
After the last upgrade of Capture OCR, we have observed a performance degradation in processing incoming invoices. We are actively investigating the issue and working on mitigating it.
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