Outage in Meltwater

Issue with Export Analytics for Classic Dashboards

Resolved Minor
December 23, 2024 - Started 10 days ago - Lasted about 19 hours
Official incident page

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Outage Details

We are experiencing an issue where users are unable to export Excel (analytics) from widgets in Classic Dashboards. Engineering is aware and working to resolve the issue. We apologize for the inconvenience and thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 12/24/2024 11:49AM

After a period of monitoring, this issue is now resolved. The Excel Analytic exports within Classic Dashboards continues to function as expected.

MONITORING 10 days ago - at 12/23/2024 06:46PM

Our Engineering team has resolved the issue affecting Excel Analytic exports within Classic Dashboards.

We will continue to monitor and provide updates accordingly.

INVESTIGATING 10 days ago - at 12/23/2024 04:30PM

We are experiencing an issue where users are unable to export Excel (analytics) from widgets in Classic Dashboards. Engineering is aware and working to resolve the issue.

We apologize for the inconvenience and thank you for your patience.

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