Outage in Memsource

Performance Disruption of Phrase Strings (EU) components from September 25, 2024 11:59 AM CEST

Resolved Major
September 25, 2024 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Clients experience issues receiving a 503 error when trying to open a page or run any actions. OTA feature is not affected. Our engineers are currently investigating the root cause. We apologize for any inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/25/2024 02:27PM

The incident has been fully resolved. We apologize for all inconveniences caused.

MONITORING 3 months ago - at 09/25/2024 02:08PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 09/25/2024 12:36PM

All Phrase Strings systems are functioning correctly. We are currently investigating the exact cause of the issue.

IDENTIFIED 3 months ago - at 09/25/2024 11:40AM

We are continuing to investigate this issue.

IDENTIFIED 3 months ago - at 09/25/2024 11:08AM

The Phrase Strings application is operational; however, not all background actions are currently processing. We are actively working on a resolution.

IDENTIFIED 3 months ago - at 09/25/2024 10:35AM

The issue has been identified as related to database connectivity, and the teams are actively working to resolve it.

INVESTIGATING 3 months ago - at 09/25/2024 10:10AM

Clients experience issues receiving a 503 error when trying to open a page or run any actions. OTA feature is not affected. Our engineers are currently investigating the root cause. We apologize for any inconvenience caused.

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