DecisionLender DL 4 Connectivity Issues

The deployment to correct this issue is complete. This issue is resolved.

We're working diligently to address the 504 errors you've been experiencing. To resolve this issue, we'll be deploying an update at 9:00 PM PST/12:00 AM EDT.

Please note: There may be a brief service interruption during the update, causing a temporary disconnection. Once the update is complete, we anticipate that the 504 errors will be resolved. We'll continue to monitor the system closely for any additional issues.

Development and IT have completed a rollback of our recent code release. System performance has returned to normal. We will continue to closely monitor the situation. If you have subsequent issues please contact Support.

We are aware of system issues currently preventing some users from accessing DL 4. Our teams are working diligently to resolve the problem, which has been identified as an issue with a recent code release. We are in the process of rolling back this release and anticipate normal service to resume within 30 minutes.

Our IT and Development teams are continuing work to resolve underlying issues impacting server performance and sporadically resulting in 504 errors.

To temporarily bypass this issue, users can attempt access via a different web browser.

We understand the inconvenience this causes and want to assure you that these server incidents are temporary and typically resolved within a few minutes as the servers automatically restart.

Resolving the root cause of these performance issues remains a top priority, and we appreciate your patience as we work diligently to address the problem.

We apologize for the intermittent 504 errors you may be experiencing while logging into DL4. Our IT and Development teams are actively working to resolve underlying server performance issues causing these disruptions.

To temporarily bypass this issue, users can attempt access via a different web browser.

We understand the inconvenience this causes and want to assure you that these server incidents are temporary and typically resolved within a few minutes as the servers automatically restart.

Resolving the root cause of these performance issues remains a top priority, and we appreciate your patience as we work diligently to address the problem.

Our IT and Development teams are actively working to resolve server performance issues that are currently causing intermittent 504 errors when logging into DL4. If you encounter this error, as a workaround, you can try using a different browser to log in. Each of these server incidents are temporary and should be resolved within a few minutes as the servers recycle.

Resolving the underlying root cause of server performance issues remains a top priority.

Our IT and Development teams are actively working to resolve server performance issues that are currently causing intermittent 504 errors when logging into DL4. If you encounter this error, as a workaround, you can try using a different browser to log in. Each of these server incidents are temporary and should be resolved within a few minutes as the servers recycle.

Resolving the underlying root cause of server performance issues remains a top priority.

We are continuing to work on a fix for this issue.

Our IT and Development teams are actively working to resolve server performance issues that are currently causing intermittent 504 errors when logging into DL4. If you encounter this error, as a workaround, you can try using a different browser to log in. Each of these server incidents are temporary and should be resolved within a few minutes as the servers recycle.

Resolving the underlying root cause of server performance issues remains a top priority.

A server with unhealthy performance was located and removed from the server cluster. Clients should be experiencing normal performance now. We will monitor for any subsequent issues.

The DecisionLender DL 4 application is currently experiencing intermittent connectivity issues. Technical teams are working to address this issue as quickly as possible. Please follow this site for further updates coming soon.