Outage in MessageBird

[US region only] CRM Dashboards and Analytics pages unable to load

Resolved Minor
February 20, 2025 - Started 20 days ago - Lasted about 1 hour
Official incident page

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Outage Details

CRM dashboards and analytics pages, including campaign list and journey list views are currently experiencing timeout errors in the US region. Contact ingestion may have also been slowed down. Campaign sending and journey processing are not impacted. We have identified the root cause and are working on mitigation.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 02/20/2025 07:52PM

This incident has been resolved.

MONITORING 20 days ago - at 02/20/2025 07:14PM

We are continuing to monitor for any further issues.

MONITORING 20 days ago - at 02/20/2025 07:10PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 20 days ago - at 02/20/2025 07:03PM

CRM dashboards and analytics pages, including campaign list and journey list views are currently experiencing timeout errors in the US region. Contact ingestion may have also been slowed down. Campaign sending and journey processing are not impacted. We have identified the root cause and are working on mitigation.

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