Outage in Monday

Issues with delays in emails logging in CRM and Service.

Resolved Major
March 25, 2025 - Started 5 days ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently investigating reports of email delays for Emails and Activities. In monday Service, there is a delay in new tickets logging and in CRM there is a delay in email logging on the E&A timeline as well as item creation. Our team is looking into this and will provide you with a response shortly.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 03/26/2025 12:02AM

The email delay in Emails and Activities has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

MONITORING 5 days ago - at 03/25/2025 07:29PM

We are continuing to monitor for any further issues.

MONITORING 5 days ago - at 03/25/2025 06:22PM

We are continuing to monitor for any further issues.

MONITORING 5 days ago - at 03/25/2025 05:43PM

A fix has been implemented and we are monitoring results to ensure full stability with E&A!

IDENTIFIED 5 days ago - at 03/25/2025 02:57PM

Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

INVESTIGATING 5 days ago - at 03/25/2025 02:48PM

We are currently investigating reports of email delays for Emails and Activities. In monday Service, there is a delay in new tickets logging and in CRM there is a delay in email logging on the E&A timeline as well as item creation. Our team is looking into this and will provide you with a response shortly.

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