Outage in MongoDB Cloud
MongoDB Atlas: Activation Code entry fails
Resolved Minor
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Outage Details
We have identified an issue with the claiming of new Activation Codes. Affected customers will see "Error configuring prepaid plan. Please contact your account rep." when trying to claim their Activation Code. This has been seen since approximately 2023-03-22 06:00 UTC.
We will update this post when Activation Codes can be successfully redeemed. Activation Codes that were entered during this time were not applied and can still be claimed at that time.
Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 03/23/2023 03:27PM
This incident has been resolved.
IDENTIFIED
about 2 years ago - at 03/23/2023 01:06PM
We have identified an issue with the claiming of new Activation Codes. Affected customers will see "Error configuring prepaid plan. Please contact your account rep." when trying to claim their Activation Code. This has been seen since approximately 2023-03-22 06:00 UTC.
We will update this post when Activation Codes can be successfully redeemed. Activation Codes that were entered during this time were not applied and can still be claimed at that time.
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