Outage in NetDocuments US

Unable to open documents in Microsoft Office Online

Resolved Minor
July 10, 2024 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue with the US Service. Users are unable to open documents in Microsoft Office Online. Note: This only impacts opening documents in Microsoft Office Online. Checking out documents and opening them via the locally installed version of Microsoft Office is functioning normally. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
Components affected
NetDocuments US Platform
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/10/2024 07:49PM

The issue with opening documents in Microsoft Office Online is resolved.

If you are still experiencing any difficulty, please contact Support via the portal:
https://support.netdocuments.com/

MONITORING 5 months ago - at 07/10/2024 05:29PM

The issue with opening documents in Microsoft Office Online is now resolved. We are continuing to monitor the affected functionality closely and will update this post again if any reoccurrences of the problem are found.

If you are still experiencing any difficulty, please contact Support via the portal:
https://support.netdocuments.com/

IDENTIFIED 5 months ago - at 07/10/2024 04:59PM

We have identified the issue with the opening documents in Microsoft Office Online and are working towards a resolution.

We will continue to provide updates to this post as more information is available.

Note: This only impacts opening documents in Microsoft Office Online. Checking out documents and opening them via the locally installed version of Microsoft Office is functioning normally.

If you are experiencing this issue, please contact Support via the portal:
https://support.netdocuments.com/

INVESTIGATING 5 months ago - at 07/10/2024 04:35PM

We are currently investigating an issue with the US Service. Users are unable to open documents in Microsoft Office Online.

Note: This only impacts opening documents in Microsoft Office Online. Checking out documents and opening them via the locally installed version of Microsoft Office is functioning normally.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

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