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Outage in NetDocuments US

Slow Response Times

Resolved Minor
October 11, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue with the US Service that may be affecting a limited number of customers. Some users may experience general slowness or issues related to loading workspaces. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
Components affected
NetDocuments US Platform

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/11/2024 09:56PM

The issue with the US Service has been remediated. At this time, we consider the issue Resolved.

If you are continuing to experience difficulty, please contact Support via the portal:
https://support.netdocuments.com/

MONITORING over 1 year ago - at 10/11/2024 08:59PM

A remediation has been put in place to address the incident in the US Service. We are monitoring the situation closely and will update this post if any reoccurrences of the problem are found.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

INVESTIGATING over 1 year ago - at 10/11/2024 07:34PM

We are continuing to investigate an issue with the US Service that may be affecting a limited number of customers. Some users may experience general slowness or issues related to loading workspaces, or searching for documents.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

INVESTIGATING over 1 year ago - at 10/11/2024 06:16PM

We are continuing to investigate an issue with the US Service that may be affecting a limited number of customers. Some users may experience general slowness or issues related to loading workspaces.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

INVESTIGATING over 1 year ago - at 10/11/2024 05:07PM

We are continuing to investigate an issue with the US Service that may be affecting a limited number of customers. Some users may experience general slowness or issues related to loading workspaces.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

INVESTIGATING over 1 year ago - at 10/11/2024 04:23PM

We are currently investigating an issue with the US Service that may be affecting a limited number of customers. Some users may experience general slowness or issues related to loading workspaces.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Latest NetDocuments US outages

Performance Metrics Not Loading - about 1 month ago
Server Error - about 1 month ago
Performance Metrics Not Loading - about 2 months ago
Service Disruption - 3 months ago

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