Outage in Netskope

Service Impact to Querétaro, Mexico (QRO1) Data Center

Resolved Minor
October 02, 2024 - Started 3 months ago - Lasted 7 days
Official incident page

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Outage Details

We are investigating a service impacting incident at the Querétaro, Mexico (QRO1) data center. Full details can be found on the support portal.
Components affected
Netskope Querétaro, Mexico
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/10/2024 02:08AM

This incident has been resolved.

INVESTIGATING 3 months ago - at 10/07/2024 01:41AM

Netskope completed maintenance within the QRO1 data center and is now performing performance and validation testing. Additional details can be found on the support portal.

INVESTIGATING 3 months ago - at 10/03/2024 09:46AM

IPsec/GRE services have been added back for QRO1. QRO1 continues to be bypassed from NewEdge Network for the NS client traffic until the investigation is completed.

INVESTIGATING 3 months ago - at 10/02/2024 07:17PM

The QRO1 data center was removed from NewEdge while the investigation continues

INVESTIGATING 3 months ago - at 10/02/2024 04:59PM

We are investigating a service impacting incident at the Querétaro, Mexico (QRO1) data center.

Full details can be found on the support portal.

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