Outage in Netskope

Service Impact to San Jose, California, USA (SJC1) Management Plane

Resolved Minor
November 27, 2024 - Started 25 days ago - Lasted about 22 hours
Official incident page

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Outage Details

We are investigating a service impacting incident at the San Jose, California, USA (SJC1) management plane. Additional details may be found on the support portal.
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 11/28/2024 04:11AM

This incident has been resolved.

MONITORING 24 days ago - at 11/27/2024 04:01PM

We are continuing to monitor for any further issues.

MONITORING 24 days ago - at 11/27/2024 03:57PM

The fix has been implemented and this incident is now mitigated.

MONITORING 24 days ago - at 11/27/2024 03:13PM

We are continuing to monitor for any further issues.

MONITORING 24 days ago - at 11/27/2024 03:11PM

We are continuing to monitor for any further issues.

MONITORING 25 days ago - at 11/27/2024 12:32PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 25 days ago - at 11/27/2024 12:05PM

Netskope has applied the mitigation steps and we see some improvement. Netskope continues to work towards complete mitigation.

IDENTIFIED 25 days ago - at 11/27/2024 11:06AM

We are continuing to work on a fix for this issue.

IDENTIFIED 25 days ago - at 11/27/2024 10:04AM

We are continuing to work on a fix for this issue.

IDENTIFIED 25 days ago - at 11/27/2024 09:01AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 25 days ago - at 11/27/2024 08:00AM

We are continuing to investigate this issue.

INVESTIGATING 25 days ago - at 11/27/2024 07:18AM

We are investigating a service impacting incident at the San Jose, California, USA (SJC1) management plane.

Additional details may be found on the support portal.

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