Outage in Newton

Latency Issue Affecting Login and App Loading

Resolved Major
February 26, 2025 - Started 13 days ago - Lasted about 4 hours
Official incident page

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Outage Details

An issue has been identified which is affecting app loading times and authentication services. Affected users may see timeout errors or longer than usual loading times in the application.
Components affected
Newton Web App Newton Mobile Apps
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 02/27/2025 03:07AM

This incident has been resolved.

MONITORING 13 days ago - at 02/27/2025 01:34AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 13 days ago - at 02/27/2025 01:24AM

A short downtime is required in order to resolve this issue.

IDENTIFIED 13 days ago - at 02/26/2025 11:19PM

We are continuing to work on a fix for this issue.

IDENTIFIED 13 days ago - at 02/26/2025 11:14PM

An issue has been identified which is affecting app loading times and authentication services. Affected users may see timeout errors or longer than usual loading times in the application.

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