Outage in NMI

EMV Processing Reporting issues

Resolved Minor
March 26, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

The gateway is experiencing a delay in updating the query, webhooks, and transaction reports to reflect the result of the transactions processed from EMV devices.
Components affected
NMI Query API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/26/2025 04:44AM

Engineers have resolved the issue behind the delays. There was a delay in reflecting the results of EMV transactions in the gateway reporting, query api, and webhooks from 10:04 pm CDT to 11:39 pm CDT.

INVESTIGATING about 1 month ago - at 03/26/2025 03:47AM

The gateway is experiencing a delay in updating the query, webhooks, and transaction reports to reflect the result of the transactions processed from EMV devices.

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