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Outage in NMI

Delayed Settlement Batches

Resolved Minor
November 26, 2025 - Started 3 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently experiencing delays in the processing of settlement batches. Our engineering and operations teams are actively investigating the issue and working to restore normal processing as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.
Components affected
NMI Credit Card Processing

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/26/2025 06:36PM

The earlier issue affecting settlement batch response processing has been fully resolved. All outstanding responses have been processed, and systems are operating normally. Settlement submissions were unaffected.

Thank you for your patience while we worked to restore normal service.

MONITORING 3 months ago - at 11/26/2025 11:00AM

The backlog of delayed settlement batch responses is steadily decreasing. Our engineering team continues to process outstanding responses and is monitoring throughput closely. Settlement submissions remain unaffected.

We will provide another update as we approach full resolution.

Thank you for your continued patience.

IDENTIFIED 3 months ago - at 11/26/2025 10:12AM

We have identified an issue affecting the processing of settlement batch responses. In some cases, settlement submissions are completing normally, but the corresponding responses are being delayed. Our engineering team is actively investigating and working to restore normal processing.

We will provide further updates as we progress.

Thank you for your patience.

INVESTIGATING 3 months ago - at 11/26/2025 10:02AM

We are currently experiencing delays in the processing of settlement batches. Our engineering and operations teams are actively investigating the issue and working to restore normal processing as quickly as possible.

We will provide further updates as more information becomes available.

Thank you for your patience.

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