NMI experienced degraded transaction processing for 1.4 hours, specifically affecting the Transaction API and TSYS processor, causing transaction processing failures and funding delays. The issue was identified as impacting only TSYS transactions, with merchants scheduled for the 2:30 AM ET settlement job experiencing delayed settlement at an alternate time. Engineers implemented a fix and confirmed all services returned to normal operation.
Engineers have resolved and confirmed the impacted services are operational and stable.
Merchants processing on TSYS with settlement scheduled during the 2:30 AM ET settlement job will experience settlement at an alternate time. All other transaction processing is now functioning normally.
A fix has been implemented and we are monitoring to confirm all services are stable.
We have identified the issue relating to degraded transaction processing and have narrowed the impact to transactions processed on TSYS. Transactions performed on the affected processor may experience funding delays as a result. Our team is currently investigating solutions to ensure minimal impact. We will continue to provide updates as more information becomes available.
We are currently investigating an issue causing transaction processing failures. Our engineers are working to investigate and resolve the issue.
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