Outage in NMI
Collect Checkout
Resolved MajorIncident Report
We are currently investigating issues with collect checkout. Users may experience seeing "this cart is not valid" error when using collect checkout links. Our team is actively investigating the cause and working on a resolution as quickly as possible.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 07/09/2026 07:11PM
The issue has been resolved and services have returned to normal operation.
MONITORING
about 2 months ago - at 07/09/2026 03:15PM
Our engineering team remains engaged and is continuing to closely monitor the environment to ensure stability and confirm that the issue has been fully resolved. Services are currently operating as expected.
IDENTIFIED
about 2 months ago - at 07/09/2026 03:14PM
We have identified the cause of the issues. Our engineering team is implementing a fix and working to restore normal service as quickly as possible.
INVESTIGATING
about 2 months ago - at 07/09/2026 03:14PM
Our engineers are continuing to investigate the issue. We appreciate your patience at this time while we find a solution.
INVESTIGATING
about 2 months ago - at 07/09/2026 02:46PM
We are currently investigating issues with collect checkout. Users may experience seeing "this cart is not valid" error when using collect checkout links. Our team is actively investigating the cause and working on a resolution as quickly as possible.
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