Outage in Ocean Insights

Kintetsu World Express (KWE) EDI Downtime

Resolved Major
April 16, 2025 - Started 16 days ago - Lasted 2 days
Official incident page

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Outage Details

We have been informed about the production system outage of the Kintetsu World Express (KWE) EDI System. All Inbound & Outbound EDI file transmissions systems will be unavailable during this Period. Kintetsu World Express (KWE) is actively investigating the issue and will provide an update as soon as a resolution is available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best regards, Khasim Shaik Support Operations Specialist
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 04/19/2025 12:58AM

Dear Valued Customer,

As confirmed by Kintetsu World Express (KWE), the EDI downtime issue has been fully resolved. All systems are now operating as expected.

Best regards,
Support Operations Specialist

INVESTIGATING 16 days ago - at 04/16/2025 10:50PM

We have been informed about the production system outage of the Kintetsu World Express (KWE) EDI System. All Inbound & Outbound EDI file transmissions systems will be unavailable during this Period.

Kintetsu World Express (KWE) is actively investigating the issue and will provide an update as soon as a resolution is available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Khasim Shaik
Support Operations Specialist

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